On 12-3-2009 I pulled thru the drive thru of the Potato Factory at 2808 W 34th Ave in Amarillo TX and placed my order, when the girl came back with my soft drink I told her that i wanted cheese sauce and not the grated cheese. She looked at me with this look of horror on her face and I'm thinking what the...? Then she handed me my food so i looked to see if the order was correct-which it wasn't. So i got the attention of another worker and asked if i could get it with the sauce not the grated and she looked at me really strange. The other girl came to the window and started to hand me some money and then she said maybe he(Keith Schaefer-owner) would refix it(?) Then she came back to the window and said that he was going to give me my money back. He came and tossed me $7.00 and said that he was not gonna fix the order because I should have specified what I wanted when I first placed my order, so i told him that I paid $7.55 and he YELLED at me that he wanted the coke back (which I had forgotten about at the moment). I gave him the coke and informed him that I would not return to his establishment and he said: "Good I don't want you to come back!" I then told him that I would tell everyone I knew not to give business to his establishment (which I am doing now) and he said: "I don't care" and slammed the window in my face. I sat there in shock, have never had anything like that happen to me. And yes I know I can be a bit aggressive sometimes but this time I wasn't because the girls were nice and I just assumed it was an oversight and it would be corrected. Icould tell that the employees were intimidated by him and it was like they knew or predicted that that was the way he was going to respond before they asked him to fix it. I had a seperate run in with him a few months ago but marked it up to him having a bad day. But apparently he has a bad day every day! Pass the word on. Comment on this review